Our KPIs - FY 2024

At AVICENNA PM, INC., we believe that trust is built through clarity, honesty, and consistent communication. That's why transparency is at the core of everything we do.

We go beyond industry norms to provide our clients with real-time insights into their practice's financial and operational health. Here’s how we do it:

• Performance Dashboards: We publish regularly updated data on our website that reflect our billing team's efficiency, claim submission turnaround, collection rates, and denial resolution times.
   
• Client-Specific Reports: Every client receives personalized monthly and quarterly reports, detailing key performance indicators (KPIs) such as:
   
  • Accounts Receivable (A/R) aging
  • Clean claim rate
  • Reimbursement trends 
  • Coding accuracy 
  • Payer-specific performance
     
• Proactive Alerts: We don’t wait for problems to escalate. If we identify trends or red flags—like increasing denials, delays from payers, or changes in reimbursement patterns—we notify our clients immediately and offer solutions.
   
• Open Access: Clients have access to our secure online portal 24/7, where they can review performance metrics, financial summaries, and support tickets.
   
• Regular Consultations: Our team conducts periodic reviews and strategy sessions with clients to interpret the data, optimize workflows, and improve outcomes.
   

By making our performance data openly available and keeping you informed every step of the way, we empower you to make smarter business decisions for your practice.

Because at AVICENNA PM, INC., your success is the only metric that matters.